Shipping policy
Thank you for visiting and shopping at The Doll House.
We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we handle shipping and delivery.
Order Processing
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
Standard Shipping: [1–3 business days]
Delivery delays can occasionally occur due to carriers, weather conditions, peak seasons or other unforeseen circumstances.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped, including a tracking number.
- You can track your order using the provided tracking number and/or link.
Damages
- The Doll House is not responsible for items damaged or lost during shipping.
- If you receive a damaged or defective item, please contact us immediately at info@thedollhouse.gr for assistance.
Address Accuracy
- Please ensure your shipping address is correct before completing your order.
- We are not responsible for delays or lost packages due to incorrect addresses.